Challenging new customer experience in the age of COVID-19

Thursday 22nd October, 1-1.45pm

join our great line-up of experts in customer experience in retail and financial services, who will talk you through the accelerated changes they have been experiencing for the last 6 months.


Colin Payne

Vice President and Global Lead, Next Gen FS at Capgemini Invent

A highly experienced digital FS leader with an international, award-winning portfolio. 
Based on over twenty five years at the leading edge of technology and change, I inspire teams with an open, dynamic style, motivating them to deliver world-class, innovative solutions and have been responsible for the design and deployment world class digital banking solutions for a variety of global brands. 
Leading and orchestrating an active international ecosystem of scale-up fintechsstart ups and third party partners in marketplace platforms  
Comfortable bridging all channels from immersive experiential branding through to personal mobile experiences, I believe passionately in providing outstanding customer experience at the leading edge of digital, whilst bringing the highest quality processes and rigour to the business processes.

Niall Kenna

Director, Customer Operations for Continental Europe at PayPal

Niall is responsible managing for managing PayPal’s Customer Service organisation across a number of strategic markets across Continental Europe. PayPal as one the largest and fastest growing Fintech companies globally and is experiencing rapid customer growth on its network. Niall is responsible for the Merchant and Consumer Servicing Strategy enabling customers to have an Effortless Experience with PayPal.

Previous to PayPal, Niall has held senior sales, marketing and product roles across the ICT and FMCG industries.

Blandine Multrier

Managing Director at relevanC

Passionate about digital and evolving at the intersection of marketing, data and technology, Blandine is now the managing relevanC Marketing Solutions, a data-focused tech start-up, specialised in performance-driven marketing solutions for retailers. Blandine’s objective is to help retailers leverage their data to improve their marketing impact and accelerate their digital transformation. With teams of data scientists and developers, relevanC proposes platforms that are reinventing client loyalty and retail media.

Alexandre Nottin

Chief Digital Officer at Franprix

Being curious, tenacious and fast enabled Alexandre to evolve within the Casino Group for more than 5 years now. His motto could be “Happiness is not to be bored” and this is what he found in being the Chief Digital Officer of Franprix. His job is to develop from scratch a new e-commerce and multichannel activity, bringing service and advantages to his customers and stores, with the strong conviction that affinity and network are strengths when dealing with pure players. 

Abbie Senior

Head of Optimisation at Works with Global Sporting Franchise and Analytics

Currently managing the optimisation programme at a Global Sports Franchise across their digital platforms including web, appand their digital TV channel. Over six years of experience within digital marketing facilitating businesses growth with theuse of analytics and conversion optimisation.

Martin Harrison

MD UK and Northern Europe at Kameleoon

A disruptor in the market focused on driving value and  effective use of technology for clients in Finance and Retail. Over 10 years of Digital engagement implementing change and challenging business leaders in how to adapt their business.